Global BPO Partnership Architect (Remote)

Zoom; United States; Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom seeks a strategic partnerships leader to drive Zoom’s entry into the global BPO market. You’ll own the full pursuit lifecycle—from first engagement to signed partnerships—and then transition to field teams for ongoing account management.

This hunter role focuses on opening doors, navigating complex orgs, and closing strategic partnerships that reshape outsourced CX delivery. You’ll work with the Channel GTM team to land BPO partnerships, define offerings, and shape pricing and

Qualifications

• 7+ years in business development, strategic partnerships or channel sales in CCaaS/UCaaS or contact center tech.
• Proven track record closing multi-stakeholder partnerships with large outsourcers or MSPs.
• Understanding of BPO operating models and how outsourcers procure platforms.
• Experience in commercial negotiations including volume licensing and pricing models.
• Ability to build C-level relationships with global BPOs.
• Familiarity with Zoom CX portfolio or similar platforms.
• Self-starter in a net-new market with milestone-based targets.

Responsibilities

• Identify, pursue, and close BPO partnerships globally with large outsourcers.
• Own full business development lifecycle from prospecting to onboarding partners.
• Position Zoom CX portfolio as platform of choice for BPO operations.
• Navigate BPO needs including scalable, outcome-based pricing, and certifications.
• Collaborate across product, partner programs, and operations to shape BPO offerings.
• Build compelling business cases for Zoom CX to executive leadership.
• Track pipeline, forecast deals, and report progress to leadership.
• Refine BPO program elements with Partner Programs based on field feedback.

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS experience

BPO familiarity

Executive relationship building

Negotiation

Cross-functional collaboration

Job description

Zoom seeks a strategic partnerships leader to drive Zoom’s entry into the global BPO market. You’ll own the full pursuit lifecycle—from first engagement to signed partnerships—and then transition to field teams for ongoing account management.

This hunter role focuses on opening doors, navigating complex orgs, and closing strategic partnerships that reshape outsourced CX delivery. You’ll work with the Channel GTM team to land BPO partnerships, define offerings, and shape pricing and