CX Channel Growth Architect (Remote)

Zoom

Colorado

Hybrid

USD 151,000 - 330,000

Full time

23 hours ago

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Job summary

Zoom is seeking a Strategic Channel Manager with deep CX/CCaaS experience to onboard and lead CX-focused partners across the United States. You will identify, recruit, onboard and nurture CX specialists, building a robust partner ecosystem that expands Zoom’s CX portfolio.

You will collaborate with partners to develop business plans, execute sales training and marketing support, track pipeline against quotas, and drive revenue growth through strategic channel programs and go-to-market

Qualifications

5+ years CX/CCaaS channel creation experience.
Develop and maintain relationships with CX channel partners.
Understanding of the competitive landscape in CX/CCaaS.
Experience in regional channel management with CX tech.
Proven record in Contact Center and Partner Channels.
Ability to design and execute partner sales strategies.
Ability to analyze sales data and identify growth opportunities.

Responsibilities

Develop a CX channel partner regional strategy including focus and growth partners.
Build business plans with focus partners to drive Zoom CX adoption.
Collaborate with Partners to leverage existing contracts for CX platform.
Execute sales training and provide marketing support.
Track sales pipeline, bookings against quota and attainment.