Remote Partner Solutions Engineer for CX & CCaaS

Zoom; United States; Hybrid; USD 131,000 - 262,000; Full time

Job summary

Zoom seeks a Partner Solutions Engineer with strong CX and contact center expertise to help partners grow their Zoom CX practice and deliver AI-first customer engagement solutions. You will enable channel partners across North America, acting as a trusted technical advisor to translate business needs into scalable CX solution designs and architectures.

The role emphasizes collaboration with sales, product, and specialist teams, delivering workshops, demos, and ongoing enablement, and staying

Qualifications

• 5+ years of solution engineering, sales engineering, or related CX/CCaaS experience.
• Strong knowledge of modern CX technologies, analytics, and workflows.
• Experience working with channel partners on enablement, practice development, and strategy.
• Ability to position CX solutions within communications, collaboration, and AI platforms.
• Awareness of AI-driven trends shaping CX/CCaaS market.

Responsibilities

• Serve as a pre-sales technical advisor to channel partners across North America focusing on CX and contact center solutions.
• Build relationships with partner pre-sales teams, architects, and leaders.
• Lead technical onboarding and enablement for partners building Zoom CX capabilities.
• Deliver technical workshops, demos, and ongoing enablement aligned to partner maturity and growth goals.
• Collaborate with priority partners to grow adoption and expand their Zoom CX practice.
• Translate partner goals and requirements into scalable solution designs and architectures.
• Position AI as a core part of CX transformation including self-service, agent assist, analytics, and automation.
• Maintain knowledge of adjacent Zoom portfolio areas to support CX-led conversations.
• Work with internal teams to share feedback and improve partner readiness.
• Understand security, compliance, and regulatory considerations in CX environments.

Skills

CX knowledge

CCaaS

Channel enablement

Pre-sales

Partner relations

Communication

AI in CX

Job description

Zoom seeks a Partner Solutions Engineer with strong CX and contact center expertise to help partners grow their Zoom CX practice and deliver AI-first customer engagement solutions. You will enable channel partners across North America, acting as a trusted technical advisor to translate business needs into scalable CX solution designs and architectures.

The role emphasizes collaboration with sales, product, and specialist teams, delivering workshops, demos, and ongoing enablement, and staying