Senior Enterprise UCaaS Solutions Engineer (AI)

PreSales Collective; California; Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Solutions Engineer to serve as the lead technical advocate for Upmarket West, supporting enterprise deals and multi-product solutions across Meetings, Phone, Contact Center, Rooms, and AI-powered offerings. You will craft architecture-driven designs, demos, and POCs while partnering with AEs and Product/Engineering to unblock deals.

You will articulate Zoom’s architectural advantages and AI applications to diverse buyers, gather market insights, and help shape roadmaps with

Qualifications

• 8+ years of solutions engineering experience supporting enterprise customers.
• Broad knowledge across the UCaaS stack including SaaS collaboration, cloud voice, contact center, video, and unified communications.
• Strong presentation skills with executives and technical stakeholders.

Responsibilities

• Partner with Enterprise and Majors AEs to drive technical sales engagements across the Zoom platform.
• Lead technical discovery, solution design, demos, and POCs for complex enterprise challenges.
• Translate customer requirements into product recommendations and drive internal feature requests.

Skills

Solutions engineering

UCaaS stack

Executive presence

AI experience

API integrations

Cloud infrastructure

Tools

AWS

Azure

GCP

Job description

Zoom is seeking a Solutions Engineer to serve as the lead technical advocate for Upmarket West, supporting enterprise deals and multi-product solutions across Meetings, Phone, Contact Center, Rooms, and AI-powered offerings. You will craft architecture-driven designs, demos, and POCs while partnering with AEs and Product/Engineering to unblock deals.

You will articulate Zoom’s architectural advantages and AI applications to diverse buyers, gather market insights, and help shape roadmaps with