ZeroTouch Customer Success & Operations Lead

Socket.dev; Phoenix (AZ); Hybrid; USD 45,000 - 57,000; Full time

Benefits offered by this job

RRSP program

Professional development

Health insurance

Dental insurance

Team events

Pet-friendly offices

Job summary

Quadbridge is seeking a Customer Success Specialist to manage the post-sale lifecycle for ZeroTouch customers. You will own onboarding and ongoing service delivery, coordinate across warehouses, finance, sales, and customer teams, and drive improvements in service quality and billing accuracy.

The role requires strong organization, cross-functional collaboration, and bilingual English/French abilities for Montreal-based interactions, with a hybrid work arrangement across North American locations.

Qualifications

• 3+ years in customer success, managed services, or related roles.
• Experience coordinating onboarding, service activity, ticketing, reporting, invoicing.
• Knowledge of managed services, IT equipment lifecycle, logistics, warehousing, shipping.
• Ability to interpret contracts and translate requirements into actions.
• Strong coordination across multiple teams and stakeholders.
• Excellent written and verbal communication; organizational discipline.

Responsibilities

• Own recurring customer success and operational service cadence for ZeroTouch customers.
• Coordinate onboarding, service activity, reviews, billing inputs, and logistics requirements.
• Coordinate across Warehouse & Logistics, MS delivery, Finance, Sales, and customer teams to keep commitments visible.
• Surface risks, gaps, exceptions, and opportunities while maintaining ownership boundaries.
• Lead recurring customer and leadership reporting on activity, risks, and actions.
• Contribute to onboarding templates, procedures, and service enablement materials.

Skills

Customer success

Managed services

Service delivery coordination

Logistics coordination

Billing operations

Cross-functional collaboration

Bilingual English/French

Education

Bachelor degree in Business / IT / Operations / related discipline

Job description

Quadbridge is seeking a Customer Success Specialist to manage the post-sale lifecycle for ZeroTouch customers. You will own onboarding and ongoing service delivery, coordinate across warehouses, finance, sales, and customer teams, and drive improvements in service quality and billing accuracy.

The role requires strong organization, cross-functional collaboration, and bilingual English/French abilities for Montreal-based interactions, with a hybrid work arrangement across North American locations.