Tech-Forward Customer Success Specialist

8574 Laird Technologies Inc (Us); Chesterfield (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Qnity is seeking a Customer Service Representative to be the primary contact for our U.S. customers, delivering exceptional support and timely resolutions.

You will handle inquiries, process orders, and coordinate with sales, technical, and logistics teams to ensure customer satisfaction and retention. The role requires strong communication, multitasking, and independent work in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Answer incoming calls, emails, and other communications from customers regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments (e.g., sales, technical support, logistics) to resolve complex customer issues.
• Keep records of customer interactions, process customer accounts, and file documents.
• Take the extra mile to engage customers and build sustainable relationships of trust.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor's preferred

Tools

CRM software

Job description

Qnity is seeking a Customer Service Representative to be the primary contact for our U.S. customers, delivering exceptional support and timely resolutions.

You will handle inquiries, process orders, and coordinate with sales, technical, and logistics teams to ensure customer satisfaction and retention. The role requires strong communication, multitasking, and independent work in a fast-paced environment.