Remote Growth-Focused Customer Success Manager

Priority-Technology-Holdings,-LL; United States; Remote; CAD 111,000 - 125,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Mental health support for employees

Job summary

Priority Commerce is hiring a commercially minded Customer Success Manager to own and grow a portfolio of Letus customers across Canada. This role sits at the intersection of Customer Success, Account Management, and Sales, owning relationships with 100+ customers and guiding expansion opportunities within the current book.

You'll educate customers on evolving Prisma offerings, shepherd migrations, and collaborate with internal teams to ensure a strong end-to-end customer experience across a

Qualifications

• Experience in Customer Success, Account Management, Sales, or a hybrid customer-facing growth role.
• Demonstrated ability to identify and close expansion or upsell opportunities within an existing customer base.
• Strong discovery skills to uncover customer needs and sell aligned product offerings.

Responsibilities

• Own the relationship and commercial success of 100+ Letus customers across Canada.
• Develop relationships with customer stakeholders and be a trusted contact for their business.
• Understand each customer’s business, goals, usage, and opportunities for value.
• Proactively identify and close expansion opportunities within the existing base.
• Own expansion opportunities through the sales cycle, including discovery, demos, positioning, and close.
• Introduce customers to additional products and services aligned with their needs.
• Conduct strategic conversations and business reviews focused on adoption, outcomes, growth opportunities.
• Maintain a healthy pipeline and accurately track activity in the CRM.
• Develop scalable outreach strategies for a large portfolio.
• Partner with Support to resolve issues and guide the customer experience.
• Educate customers on Prisma offering and future migrations.

Skills

Customer Success

Account Management

Sales

Job description

Priority Commerce is hiring a commercially minded Customer Success Manager to own and grow a portfolio of Letus customers across Canada. This role sits at the intersection of Customer Success, Account Management, and Sales, owning relationships with 100+ customers and guiding expansion opportunities within the current book.

You'll educate customers on evolving Prisma offerings, shepherd migrations, and collaborate with internal teams to ensure a strong end-to-end customer experience across a