Remote Bilingual Customer Success Manager (Quebec)

Float Health; Toronto (OH); On-site; USD 61,000 - 86,000; Full time

Job summary

Float is seeking a Customer Success Manager working remotely from Canada with occasional visits to Toronto. You will guide customers from onboarding through ongoing adoption, acting as a trusted partner to maximize value and growth opportunities.

You will drive customer success metrics, mitigate risks, and champion product adoption across the customer book, empowering teams to optimize spend and workflows.

Responsibilities

• Build deep relationships with customers to ensure a smooth onboarding and early value realization.
• Define success criteria and measurable outcomes for initial adoption of Float.
• Identify long-term expansion opportunities by understanding customers' broader financial needs.
• Monitor health signals and usage to address adoption barriers early.
• Serve as a strategic partner post-onboarding to drive ongoing engagement and advocacy.
• Collaborate with cross-functional teams to reduce churn and reinforce customer value.

Skills

Customer relationships

Onboarding

Adoption

Risk mitigation

Job description

Float is seeking a Customer Success Manager working remotely from Canada with occasional visits to Toronto. You will guide customers from onboarding through ongoing adoption, acting as a trusted partner to maximize value and growth opportunities.

You will drive customer success metrics, mitigate risks, and champion product adoption across the customer book, empowering teams to optimize spend and workflows.