Strategic SaaS Customer Success Manager

ZeroFox; Baltimore (MD); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Community-driven culture

Employee events

Supportive environment

Job summary

ZeroFox is seeking a Customer Success Manager to build and maintain post-sales relationships across industries and sizes, serving as trusted technical advisor and primary support contact for the ZeroFox SaaS platform.

You will advocate for customers, drive adoption through education and reporting, and partner with Product/Services to shape scope and outcomes. Some travel may be required as part of customer engagements.

Qualifications

• 3+ years in a related role.
• Experience with SaaS platform configuration for multiple customers.

Responsibilities

• Partner with a broad range of customers to deliver high-quality engagement and ensure success.
• Build curated experiences with the ZeroFox platform and ecosystem.
• Develop scalable enablement programs and engage customer champions.
• Provide SME guidance to ensure ongoing value and usage of the platform.
• Coordinate with Product/Services teams to define scope and drive adoption.

Skills

Customer success

Analytical skills

Communication skills

Teamwork

Strategic thinking

Education

CS/IS/Cyber degree

Tools

JIRA

SQL

Salesforce

Google Apps

Zendesk

Job description

ZeroFox is seeking a Customer Success Manager to build and maintain post-sales relationships across industries and sizes, serving as trusted technical advisor and primary support contact for the ZeroFox SaaS platform.

You will advocate for customers, drive adoption through education and reporting, and partner with Product/Services to shape scope and outcomes. Some travel may be required as part of customer engagements.