Remote Customer Success Manager — Growth & Retention

QAD; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

QAD is seeking a Customer Success Manager to drive retention and growth by increasing product adoption and delivering value across digital and smart business engagements. You will nurture customers through the journey, maintain relationships, and partner with sales to capitalize on opportunities.

Role includes tracking customer activity in Salesforce, meeting renewal targets, and advocating for customers in cross-functional settings.

Qualifications

• Bachelor’s or Master’s degree with 3–5+ years in sales, implementation, and/or customer service.
• ERP/SaaS software experience is a plus.
• Uses analytical tools to analyze data and identify patterns.
• Strong communication and cross-functional collaboration.
• Builds rapport with clients and drives adoption and renewals.

Responsibilities

• Meet renewal and customer satisfaction targets.
• Make customers referenceable.
• Develop and maintain Customer Journey artifacts.
• Track customer interactions in Salesforce.
• Monitor growth and changes in customer personnel.
• Increase utilization of QAD products.
• Collaborate with global sales to inform on issues, escalations, events, growth, and opportunities.

Skills

Sales experience

ERP/SaaS experience

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor's or Master’s degree

Tools

Salesforce

Job description

QAD is seeking a Customer Success Manager to drive retention and growth by increasing product adoption and delivering value across digital and smart business engagements. You will nurture customers through the journey, maintain relationships, and partner with sales to capitalize on opportunities.

Role includes tracking customer activity in Salesforce, meeting renewal targets, and advocating for customers in cross-functional settings.