Remote SaaS Customer Success Manager for ERP Growth

QAD, Inc.; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Disability coverage

Life insurance

Paid time off

Parental leave

Well-being programs

Job summary

QAD is seeking a Customer Success Manager to drive retention and expansion by enabling adoption, delivering value, and nurturing customers along the journey. You will own Digital/Smart Business Engagement accounts and collaborate with sales globally to manage opportunities and escalations.

The role supports flexible hours and occasional international travel, with a strong emphasis on data-driven insights, cross-functional communication, and building referenceable customers.

Qualifications

• Bachelor’s or Master’s degree with 3–5+ years of sales-related experience, project implementation, and/or customer service.
• 2–4 years ERP/SaaS software experience is a plus.
• Uses analytical tools to analyze data and identify patterns or trends.
• Draws insights from data to inform decisions.
• Persuades peers to adopt new approaches or ideas.
• Gains buy-in from colleagues for initiatives.

Responsibilities

• Drive customer retention and growth via adoption, support and value demonstration.
• Own and develop Digital and Smart Business Engagement model customers.
• Nurture and support customers throughout the journey.
• Meet renewal and customer satisfaction targets.
• Maintain customer interactions in Salesforce.
• Increase customers’ utilization of QAD products.
• Collaborate with sales to communicate issues, support escalations and growth.

Skills

Account management

Project implementation

Customer service

Data analysis

Sales collaboration

Communication

Empathy

Cross-functional teamwork

Education

Bachelor’s or Master’s degree

Tools

Salesforce

ERP/SaaS systems

Job description

QAD is seeking a Customer Success Manager to drive retention and expansion by enabling adoption, delivering value, and nurturing customers along the journey. You will own Digital/Smart Business Engagement accounts and collaborate with sales globally to manage opportunities and escalations.

The role supports flexible hours and occasional international travel, with a strong emphasis on data-driven insights, cross-functional communication, and building referenceable customers.