NRR-Driven Customer Success Lead (Remote)

Texada Software; United States; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Texada Software is seeking a proactive Customer Success Representative to own Net Revenue Retention across a dedicated portfolio. You will manage renewals and expansions, drive proactive outreach, and partner with Adoption Specialists to ensure successful activation and value realization.

You will work in a remote/hybrid setup with occasional travel to Mississauga, Canada, and you should be authorized to work in Canada.

Qualifications

• 4+ years of experience in Customer Success or Account Management for enterprise or mid-market customers.
• Experience owning renewals, expansions, or account growth targets with retention accountability.
• Ability to coordinate strategically with Product, Sales, Marketing, Adoption Specialists, and Delivery/PRO to drive adoption.
• Proven ability to manage multiple accounts in a fast-paced SaaS environment.
• This is a specialist role with escalation handling.
• Strong relationship management with both executives and individual contributors.
• Familiarity with heavy equipment industry is a plus.

Responsibilities

• Monitor usage and health signals across your book to identify accounts needing proactive attention.
• Run regular check-ins with day-to-day users and decision-makers to surface blockers and renewal opportunities.
• Lead renewal conversations and own outcomes for your book, addressing pricing or contract concerns.
• Identify and close expansion opportunities in collaboration with Sales.
• Coordinate activation with Adoption Specialist team and ensure outcomes are fed back into the relationship.
• Collaborate with Product, Support, and Adoption Specialists to align signals and next steps across teams.

Skills

Account health monitoring

Relationship management

Renewal & expansion

Cross-functional collaboration

Adoption & enablement coordination

Strategic thinking

Job description

Texada Software is seeking a proactive Customer Success Representative to own Net Revenue Retention across a dedicated portfolio. You will manage renewals and expansions, drive proactive outreach, and partner with Adoption Specialists to ensure successful activation and value realization.

You will work in a remote/hybrid setup with occasional travel to Mississauga, Canada, and you should be authorized to work in Canada.