Strategic SaaS Customer Success Manager

BetterCloud; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

BetterCloud, located in New York, is looking for a Customer Success Manager who will play a vital role in customer relationships, starting from onboarding to full engagement. This position requires managing the post-sale relationship with customers and advocating for their needs.

The ideal candidate will have at least 3 years of relevant experience, with SaaS exposure being a strong advantage. Candidates fluent in French and/or Spanish are preferred, ensuring effective communication with diverse clients.

Qualifications

• 3+ years of sales, account management, customer success or support experience.
• Experience in SaaS is a major plus.
• Fluent in French and/or Spanish is strongly preferred.

Responsibilities

• Build deep, long-lasting relationships with our customers to deliver a world class customer experience.
• Consult regularly with clients to fully understand their needs and solve their pain points.
• Act as the liaison between the customer and other teams to prioritize issues and elicit feedback.
• Monitor customer health to proactively address problems and drive product adoption.
• Negotiate and renew current customer subscriptions.
• Work across the company to identify improvements for the product and customer experience.

Job description

BetterCloud, located in New York, is looking for a Customer Success Manager who will play a vital role in customer relationships, starting from onboarding to full engagement. This position requires managing the post-sale relationship with customers and advocating for their needs.

The ideal candidate will have at least 3 years of relevant experience, with SaaS exposure being a strong advantage. Candidates fluent in French and/or Spanish are preferred, ensuring effective communication with diverse clients.