Zero Trust Enterprise Success Specialist

Cisco; San Diego (CA); On-site; USD 153,000 - 207,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Disability insurance

Life insurance

Paid time off

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist to serve enterprise security executives, identity architects, and IT teams.

You will drive adoption, de-risk deployments, and guide customers through milestones like Risk-Based Authentication, SSO/IdP integrations, and Zero Trust access. You will partner with security architects to integrate Cisco Duo, analyze telemetry for account health, and deliver executive reviews to demonstrate security ROI.

Qualifications

• 10+ years in Customer Success, Technical Account Management, or Solutions Architecture supporting enterprise SaaS or cybersecurity.
• 5+ years of experience with IAM, MFA, SSO, SAML/OIDC protocols, or directory services (e.g., Active Directory, Entra ID, Okta).
• 1+ years of experience using AI tools, LLMs, or prompt-driven workflows to streamline technical tasks.
• Proven experience managing enterprise relationships, conducting executive business reviews, and delivering adoption plans.
• Experience analyzing telemetry and authentication logs to evaluate account health and security risks.

Responsibilities

• Manage proactive adoption strategies and value realization across a portfolio of Fortune 500 accounts.
• Partner with security architects to integrate Cisco Duo across hybrid environments, including Entra ID, Okta, and EHR systems.
• Lead Executive Business Reviews (QBRs/EBRs) to demonstrate security ROI and identify architectural gaps.
• Leverage AI and telemetry to analyze account health, surface risk, and accelerate time-to-value.
• Cultivate our collaborative culture through peer mentoring, feedback loops, and knowledge sharing.

Skills

Customer Success

Technical Account Management

Solutions Architecture

IAM

MFA

SSO

SAML/OIDC

Directory services

AI tools/LLMs

Executive relationship management

Tools

Entra ID

Okta

Active Directory

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist to serve enterprise security executives, identity architects, and IT teams.

You will drive adoption, de-risk deployments, and guide customers through milestones like Risk-Based Authentication, SSO/IdP integrations, and Zero Trust access. You will partner with security architects to integrate Cisco Duo, analyze telemetry for account health, and deliver executive reviews to demonstrate security ROI.