Firewall Success & Adoption Specialist

Cisco Systems, Inc; Atlanta (GA); On-site; USD 140,000 - 191,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with Cisco matching

Paid time off

Bonuses and incentive plans

Job summary

Cisco Systems, Inc. in the United States is seeking a Customer Success Specialist focused on Cisco Secure Firewall to guide adoption, deployment, and optimization across enterprise environments.

You will work with Sales, Engineering, Product Management, and Customer Experience to drive secure, scalable outcomes, lead workshops, and develop TAPs using telemetry and AI-driven insights. This role emphasizes customer outcomes, ongoing value realization, and cross-functional collaboration to support

Qualifications

• Bachelor’s degree with 8+ years of related experience or equivalent professional experience.
• Experience in customer-facing technical roles such as Customer Success, Consulting, Systems Engineering, or Technical Support within enterprise security environments.
• Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies.
• Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies.

Responsibilities

• Partner with enterprise customers to align security strategies with business priorities and desired outcomes.
• Drive adoption and value realization of Cisco Secure Firewall capabilities, policy management, and threat defense solutions.
• Identify technical risks, adoption challenges, and opportunities to improve customer environments.
• Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings.
• Develop and lead Technical Adoption Plans (TAPs) using telemetry, analytics, and AI-driven insights.
• Conduct business reviews to share adoption progress, usage trends, and strategic recommendations.
• Support deployment readiness through testing, validation labs, and documentation of standard processes.
• Collaborate with cross-functional teams including Sales, Renewals, Engineering, and Product Management to improve customer experiences.
• Share customer feedback and field insights to support product and service improvements.
• Mentor team members and contribute to scalable customer success initiatives and operational excellence.

Skills

Enterprise security

Firewall design/deploy

VPN/IPS/IDS

Security architecture

CCIE Security

Education

Bachelor’s degree

Master’s degree

PhD

Job description

Cisco Systems, Inc. in the United States is seeking a Customer Success Specialist focused on Cisco Secure Firewall to guide adoption, deployment, and optimization across enterprise environments.

You will work with Sales, Engineering, Product Management, and Customer Experience to drive secure, scalable outcomes, lead workshops, and develop TAPs using telemetry and AI-driven insights. This role emphasizes customer outcomes, ongoing value realization, and cross-functional collaboration to support