Technical Adoption & Customer Success Specialist

Cisco; Dallas (TX); Hybrid; USD 118,000 - 167,000; Full time

Job summary

Cisco Systems in the United States (Dallas area) seeks a Customer Success Specialist to drive software adoption, align deployments with business goals, and sustain growth. The role blends technical enablement, analytics, and strategic planning to ensure successful renewals and maximum utilization of Cisco technologies.

Candidates should have a Bachelor’s degree with experience or a higher degree with appropriate years, English and Spanish proficiency (Portuguese a plus), and CCNP or equivalent

Qualifications

• Education requirements: bachelor’s degree with experience, or higher degrees with varying years of experience.
• Certifications encouraged: professional-level certification such as CCNP.
• Language requirement: English and Spanish; Portuguese is a plus.
• Technical proficiency: strong understanding of architecture/product set relevant to the portfolio.
• Communication: proven ability to facilitate workshops and build trusted advisory relationships.

Responsibilities

• TAP Execution: develop and drive Technical Adoption Plans aligned with customer goals.
• Alignment Workshops: run workshops to review progress and renewals.
• Customer Insights: maintain profiles and apply AI-driven recommendations to improve usage.
• AI-Powered Analytics: use telemetry and AI insights to supervise adoption and plan outreach.
• Authority Enablement: create and deliver technical enablement sessions across products.
• Technical Demos: coordinate demo setups and follow-ups for implementation.
• Technical Advocacy: provide feedback to product teams on improvements.

Skills

English

Spanish

Portuguese (nice to have)

Education

Bachelor's degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.

CCNP certification or equivalent

Job description

Cisco Systems in the United States (Dallas area) seeks a Customer Success Specialist to drive software adoption, align deployments with business goals, and sustain growth. The role blends technical enablement, analytics, and strategic planning to ensure successful renewals and maximum utilization of Cisco technologies.

Candidates should have a Bachelor’s degree with experience or a higher degree with appropriate years, English and Spanish proficiency (Portuguese a plus), and CCNP or equivalent