Technical Adoption & Success Specialist

Cisco Systems, Inc; Austin (TX); On-site; USD 118,000 - 167,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist to drive software adoption and value realization across the Duo & Secure Access portfolio. You will orchestrate TAPs, run workshops, and deliver AI-informed recommendations to maximize product usage and renewals.

You will collaborate with cross-functional teams, mentor junior CSS members, and act as a trusted advisor guiding executive customer decisions while staying current on Cisco technologies and market trends.

Qualifications

• Bachelor’s degree plus 5 years of related experience; or Master’s 3+ years; or PhD with none required.
• Professional-level certification (e.g., CCNP) or equivalent preferred.
• English and Spanish required; Portuguese helpful.

Responsibilities

• Proactively develop and drive Technical Adoption Plans (TAPs) that align with customer goals.
• Facilitate Alignment Workshops to review progress, drive customer outcomes, and ensure onboarding and renewals.
• Maintain detailed customer profiles by capturing operational insights and applying AI-driven recommendations to suggest improvements in product usage.
• Apply telemetry and AI-driven insights to supervise adoption, identify blockers, and advise proactive engagement strategies.
• Build and deliver Authority Insight Series sessions and conduct customized sessions across multiple products.
• Coordinate and complete moderately complex demo setups, highlighting key features and ensuring actionable follow-ups for implementation.
• Act as a technology evangelist, providing feedback to product teams to address systemic product challenges.
• Collaborate with CSMs, Account Teams, Sales, and Partners to provide a unified engagement experience.
• Mentor junior CSS team members by reviewing work and promoting AI-driven automation of routine tasks.
• Influence executive and customer technical decision-making by articulating adoption state, market trends and insights.

Skills

English

Spanish

Portuguese (nice to have)

Education

Bachelor’s degree + 5 years of related experience or higher

Master’s degree + 3 years of related experience

PhD + 0 years of experience or equivalent

Professional-level certification (e.g., CCNP) or equivalent

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist to drive software adoption and value realization across the Duo & Secure Access portfolio. You will orchestrate TAPs, run workshops, and deliver AI-informed recommendations to maximize product usage and renewals.

You will collaborate with cross-functional teams, mentor junior CSS members, and act as a trusted advisor guiding executive customer decisions while staying current on Cisco technologies and market trends.