Senior Secure Firewall Customer Success Specialist

Cisco Systems, Inc; Boston (MA); On-site; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc in the United States seeks a Customer Success Specialist for Cisco Secure Firewall to guide adoption, deployment, and optimization of firewall and hybrid mesh security for enterprise customers.

You will partner with Sales, Renewals, Engineering, and Product Management to drive adoption, identify risks, and lead Technical Adoption Plans using telemetry, analytics, and AI-driven insights. A strong security background is required.

Qualifications

• 8+ years of related experience with a bachelor’s degree or equivalent.
• Experience in customer-facing technical roles within enterprise security environments.
• Hands-on experience designing, deploying, or supporting Cisco Secure Firewall.
• Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention.

Responsibilities

• Partner with enterprise customers to align security strategies with business priorities.
• Drive adoption and value realization of Cisco Secure Firewall capabilities and related tools.
• Identify technical risks, adoption challenges and improvement opportunities.
• Lead customer workshops, onboarding sessions and technical enablement programs.
• Develop Technical Adoption Plans (TAPs) using telemetry and AI-driven insights.
• Conduct business reviews to share adoption progress and recommendations.
• Support deployment readiness through testing, labs, and documentation of processes.
• Collaborate with Sales, Renewals, Engineering, and Product Management.

Skills

Customer-facing experience

Security architectures

Firewall management

VPNs & IPS/IDS

Threat prevention technologies

Cross-functional collaboration

Education

Bachelor’s degree + 8+ yrs OR Master’s +6+ yrs OR PhD +3+ yrs OR equivalent

CCIE Security certification

Job description

Cisco Systems, Inc in the United States seeks a Customer Success Specialist for Cisco Secure Firewall to guide adoption, deployment, and optimization of firewall and hybrid mesh security for enterprise customers.

You will partner with Sales, Renewals, Engineering, and Product Management to drive adoption, identify risks, and lead Technical Adoption Plans using telemetry, analytics, and AI-driven insights. A strong security background is required.