Remote Customer Success & Technical Health Specialist

020 Cisco Systems, Inc.; Herndon (VA); Remote; USD 153,000 - 207,000; Full time

Job summary

Cisco Systems, Inc. in the United States is seeking a Customer Success Specialist to ensure the technical health of Splunk Cloud and Enterprise deployments. You will mentor customers, drive adoption planning, and coordinate with product and services teams to maximize platform value.

Responsibilities include overseeing TAP execution, advising on upgrades, and participating in QBRs to review usage and performance, ensuring alignment with customer goals and roadmaps.

Qualifications

• Eight years in technical support, professional services, or related roles.
• Experience building customer relationships and managing commercial accounts.
• Familiarity with Splunk-related products and IT operations.
• Strong verbal and written communication, able to explain technical concepts to non-technical audiences.
• Willingness to travel occasionally.
• Splunk Architect Certification within 6 months of start (preferred).

Responsibilities

• Act as a point of contact for technical health issues and coordinate escalation for Public Sector customers.
• Oversee TAP execution and integration with account strategies and lifecycle motions.
• Provide mentorship, planning, and recommendations for a customer’s technical health.
• Collaborate with teams to handle critical issues, plan upgrades, and feature awareness.
• Analyze customer issues and usage to recommend education and services, then coordinate delivery.
• Assess cloud overages and optimize workloads with appropriate services.
• Participate virtually in QBRs to review service levels and environment performance.

Skills

Technical health monitoring

Customer relationships

Account management

IT operations

Technical communication

Splunk familiarity

Escalation management

Education

BA/BS technical degree

Splunk Architect Certification (preferred)

Tools

Splunk Core Platform

Splunk Enterprise Security

AWS

Google Cloud

Azure

Job description

Cisco Systems, Inc. in the United States is seeking a Customer Success Specialist to ensure the technical health of Splunk Cloud and Enterprise deployments. You will mentor customers, drive adoption planning, and coordinate with product and services teams to maximize platform value.

Responsibilities include overseeing TAP execution, advising on upgrades, and participating in QBRs to review usage and performance, ensuring alignment with customer goals and roadmaps.