AI-Driven Customer Success Specialist – TS/SCI Clearance

Cisco Systems, Inc; Scaggsville (MD); On-site; USD 153,000 - 207,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) matching

Paid parental leave

RSU grants

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist to drive adoption of our software across large enterprise customers, including government-facing environments. You will deliver technical enablement, align Cisco solutions with business outcomes, and partner with engineering to advocate for innovative customer solutions.

You will manage TAPs, lead executive briefings, and collaborate across teams to ensure successful renewals and value realization for Veterans and government customers.

Qualifications

• Must possess a current US Government DOD Security clearance at TS/SCI Full Scope level.
• 8 years relevant experience in Cisco networking with emphasis on Security, Enterprise Networking, Data Center; AI / Observability a plus.
• CCIE or CCNP or equivalent security/enterprise networking skills.
• Comfortable presenting Cisco solutions to customers in live or video formats.

Responsibilities

• Drive solution-based, technical adoption strategies across large enterprise deployments.
• Lead executive briefings, architecture-specific workshops, and multi-functional onboarding programs.
• Act as a trusted advisor aligning Cisco technologies with long-term business outcomes.
• Oversee TAP execution and integration with account strategies and lifecycle motions.

Skills

DOD Security Clearance

8+ years Cisco networking

CCIE/CCNP

Public Speaking

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist to drive adoption of our software across large enterprise customers, including government-facing environments. You will deliver technical enablement, align Cisco solutions with business outcomes, and partner with engineering to advocate for innovative customer solutions.

You will manage TAPs, lead executive briefings, and collaborate across teams to ensure successful renewals and value realization for Veterans and government customers.