Enterprise Firewall Customer Success Specialist

Cisco Systems, Inc; North Carolina; On-site; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc. in the United States is seeking a Customer Success Specialist focused on Cisco Secure Firewall to help customers achieve security and business goals through adoption, deployment, and optimization of firewall and hybrid mesh security solutions.

You will use technical expertise and data-driven insights to drive outcomes. The role involves guiding workshops, technical enablement, and executive briefings, with collaboration across Sales, Engineering, and Product Management to

Qualifications

• Bachelor's degree with 8+ years of related experience, Master’s with 6+ years, PhD with 3+ years, or equivalent professional experience.
• Experience in customer-facing technical roles such as Customer Success, Consulting, Systems Engineering, or Technical Support within enterprise security environments.
• Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies.
• Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies.
• Industry-recognized certification such as CCIE Security or equivalent technical certification.

Responsibilities

• Partner with enterprise customers to align security strategies with business priorities and desired outcomes.
• Drive adoption and value realization of Cisco Secure Firewall capabilities, policy management, and threat defense solutions.
• Identify technical risks, adoption challenges, and opportunities to improve customer environments.
• Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings.
• Develop and lead Technical Adoption Plans (TAPs) using telemetry, analytics, and AI-driven insights.
• Conduct business reviews to share adoption progress, usage trends, and strategic recommendations.
• Support deployment readiness through testing, validation labs, and documentation of standard processes.
• Collaborate with cross-functional teams including Sales, Renewals, Engineering, and Product Management to improve customer experiences.
• Share customer feedback and field insights to support product and service improvements.
• Mentor team members and contribute to scalable customer success initiatives and operational excellence.

Skills

Customer engagement

Firewall security

Security architectures

Threat prevention

Communication

Education

Bachelor's degree in related field

Master's degree

PhD

Equivalent professional experience

Tools

Cisco Secure Firewall

Job description

Cisco Systems, Inc. in the United States is seeking a Customer Success Specialist focused on Cisco Secure Firewall to help customers achieve security and business goals through adoption, deployment, and optimization of firewall and hybrid mesh security solutions.

You will use technical expertise and data-driven insights to drive outcomes. The role involves guiding workshops, technical enablement, and executive briefings, with collaboration across Sales, Engineering, and Product Management to