Enterprise Security Success Specialist

Native American Talent; San Diego (CA); On-site; USD 153,000 - 207,000; Full time

Job summary

Cisco is seeking a Customer Success Specialist to partner with enterprise security teams, drive adoption, de-risk deployments, and guide customers through milestones like Risk-Based Authentication, SSO/IdP integrations, and Zero Trust access.

You will collaborate with security architects to implement Cisco Duo across Entra ID, Okta, and EHR systems, manage executive reviews, and use telemetry to monitor health and ROI.

Qualifications

• 10+ years in Customer Success, Technical Account Management, or Solutions Architecture supporting enterprise SaaS or cybersecurity.
• 5+ years of experience with IAM, MFA, SSO, SAML/OIDC protocols, or directory services (e.g., Active Directory, Entra ID, Okta).
• 1+ years of experience using AI tools, LLMs, or prompt-driven workflows to streamline technical tasks.
• Proven experience managing enterprise relationships, conducting executive business reviews, and delivering adoption plans.
• Experience analyzing telemetry and authentication logs to evaluate account health and security risks.

Responsibilities

• Manage proactive adoption strategies and value realization across a portfolio of Fortune 500 accounts.
• Partner with security architects to integrate Cisco Duo across hybrid environments, including Entra ID, Okta, and EHR systems.
• Lead Executive Business Reviews (QBRs/EBRs) to demonstrate security ROI and identify architectural gaps.
• Leverage AI and telemetry to analyze account health, surface risk, and accelerate time-to-value.
• Cultivate our collaborative culture through peer mentoring, feedback loops, and knowledge sharing.

Skills

Customer success

Technical account mgmt

Solutions architecture

IAM

MFA

SSO

SAML/OIDC

AI tools

Executive engagement

Telemetry analysis

Tools

Active Directory

Entra ID

Okta

Job description

Cisco is seeking a Customer Success Specialist to partner with enterprise security teams, drive adoption, de-risk deployments, and guide customers through milestones like Risk-Based Authentication, SSO/IdP integrations, and Zero Trust access.

You will collaborate with security architects to implement Cisco Duo across Entra ID, Okta, and EHR systems, manage executive reviews, and use telemetry to monitor health and ROI.