Fraud Investigations Analyst

PNC; Birmingham (AL); On-site; USD 53,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) with company match

Job summary

PNC is seeking a Detection & Investigation Associate for its Zelle Fraud team. Based in Birmingham, AL, with in-office expectations, you will analyze cases from enterprise fraud systems, communicate with customers, and help mitigate fraud losses.

The role involves participating in training, daily/weekly reporting, and collaboration with cross-functional teams, using tools like Actimize, Excel, and Tableau to detect patterns and prevent losses.

Qualifications

• University degree required with 2+ years of relevant experience.
• Experience in fraud detection or AML preferred.
• Strong analytical and communication skills.

Responsibilities

• Investigate and mitigate suspicious bank activity related to fraud/AML.
• Coordinate with internal/external stakeholders on fraud matters.
• Prepare documentation and reports of investigations.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Education

Bachelors

Tools

Actimize

Service Browser

BlueZone

EDGE

Excel

Google

ZAP

Avaya

Innovis

Web Browsers

WebView

Verint

Tableau

OneNote

One Drive

Microsoft Suite

Job description

PNC is seeking a Detection & Investigation Associate for its Zelle Fraud team. Based in Birmingham, AL, with in-office expectations, you will analyze cases from enterprise fraud systems, communicate with customers, and help mitigate fraud losses.

The role involves participating in training, daily/weekly reporting, and collaboration with cross-functional teams, using tools like Actimize, Excel, and Tableau to detect patterns and prevent losses.