Fraud Investigation Lead - Zelle Outbound (In-Office)

PNC; Pittsburgh (Allegheny County); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Detection & Investigation Analyst Lead within the Zelle Fraud organization. Based in Pittsburgh, Birmingham, or Denver, you will oversee outbound fraud support, analyze cases from enterprise fraud detection systems, and engage with customers whose transactions are flagged.

This in-office role emphasizes data-driven decision making, adaptability to new technology, and a passion for stopping criminals.

Qualifications

• University degree required (Bachelor's).
• Analytical thinking and ability to detect patterns in data.
• Experience in fraud detection/investigation preferred.

Responsibilities

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Researches and analyzes bank activities to detect and prevent fraud.
• Identifies trends and escalates as appropriate.
• Prepares documentation and coordinates with stakeholders.
• Supports and improves department processes and procedures.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation

Education

Bachelor's Degree

Tools

Actimize

Service Browser

BlueZone

EDGE

Excel

Google

ZAP

Genesys

Innovis

Web Browsers

WebView

Verint

Job description

PNC is seeking a Detection & Investigation Analyst Lead within the Zelle Fraud organization. Based in Pittsburgh, Birmingham, or Denver, you will oversee outbound fraud support, analyze cases from enterprise fraud detection systems, and engage with customers whose transactions are flagged.

This in-office role emphasizes data-driven decision making, adaptability to new technology, and a passion for stopping criminals.