Youth Residential Care Shift Lead

New Haven; Spanish Fork (UT); On-site; USD 28,000 - 32,000; Full time

Job summary

New Haven in Spanish Fork, Utah, is seeking dedicated Mentors to supervise shifts, support staff, and promote a positive team culture in a residential treatment setting. You will partner with HR on hiring, onboard new teammates, and lead weekly trainings while maintaining safety and professional standards.

Candidates must be 21+, have a high school diploma, a clean driver’s license, pass a Utah background check, and commit to at least 8 months.

Qualifications

• Must be 21+, hold a high school diploma (or equivalent), a valid driver’s license with a clean record, and pass a Utah State background check.
• Willing to commit for a minimum of 8 months and obtain a Food Handler’s Permit before starting.
• Policy knowledge, hiring and disciplinary procedures, and Mentor responsibilities.
• Understanding of student challenges, behavioral disorders, and medication protocols.

Responsibilities

• Lead with Purpose: Supervise and support Mentors during shifts, recognizing standout performance.
• Strategic Delegation: Assign responsibilities effectively to ensure smooth shift operations.
• Talent Onboarding: Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Thorough Orientation: Guide new hires through a structured, checklist-based on-shift orientation.
• Continuous Development: Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Performance Oversight: Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Accountability & Discipline: Address performance issues professionally using structured disciplinary protocols.
• Clear Communication: Share key shift updates during handoffs to maintain continuity and transparency.
• Team Representation: Advocate for your shift during interdisciplinary Treatment Team meetings.
• Safety Leadership: Conduct quarterly safety drills and model best practices to maintain a secure environment.

Skills

Mentor supervision

Team leadership

Coaching

Crisis management

Education

High School Diploma

Job description

New Haven in Spanish Fork, Utah, is seeking dedicated Mentors to supervise shifts, support staff, and promote a positive team culture in a residential treatment setting. You will partner with HR on hiring, onboard new teammates, and lead weekly trainings while maintaining safety and professional standards.

Candidates must be 21+, have a high school diploma, a clean driver’s license, pass a Utah background check, and commit to at least 8 months.