Residential Shift Supervisor

New Haven Residential Treatment Center; Provo (UT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

Life & Disability Coverage

401(k) with Company Match

PTO & Holidays

Employee Assistance Program (EAP)

Job summary

New Haven Residential Treatment Center is seeking a shift mentor supervisor for on-site roles in Spanish Fork, UT. You will supervise Mentors, manage shift operations, and partner with HR to onboard new staff in a mission-driven environment focused on adolescent care.

The role requires strong leadership, crisis management, and excellent communication to support a trauma-informed, patient-centered team. Training and development opportunities are offered within a supportive, growth-focused setting.

Qualifications

• Must be 21+ years old.
• High school diploma or equivalent.
• Valid Utah driver’s license with clean record.
• Pass Utah State background check.

Responsibilities

• Supervise and support Mentors during shifts, recognizing top performers and fostering a positive team culture.
• Delegate tasks to ensure smooth shift operations.
• Collaborate with HR to identify, hire, and onboard candidates for long-term success.
• Lead on-shift orientation with a structured checklist.
• Facilitate weekly training and provide ongoing coaching to elevate team performance.
• Monitor staff performance and conduct quarterly reviews.
• Address performance issues with formal disciplinary protocols.
• Communicate shift updates during handoffs for continuity.
• Advocate for your shift during interdisciplinary Treatment Team meetings.
• Lead quarterly safety drills and model best practices to maintain a secure environment.

Skills

Leadership

Mentoring

Team collaboration

Crisis management

Communication

Education

High school diploma or equivalent

Job description

Overview

Location: Spanish Fork, UT (on-site)

Hourly Pay Rate $21.00 - $23.00 an hour

Schedule: Tues/Thurs/Sat | 2:00pm-11:00pm
Wed 9:00am-1:00pm
Every other Sunday as needed
Additional shifts available to support full-time scheduling

Are you passionate about making a difference in the lives of adolescent girls? Are you studying or have a background in psychology, social work, behavioral science, or a related field? Join New Haven, a leading residential treatment center, and become a vital part of a mission-driven team dedicated to healing and transformation.

New Haven serves adolescent girls (ages 13-18) and their families through trauma-informed, relationship-based care. With campuses in Spanish Fork and Saratoga Springs, we offer a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health.

Responsibilities

• Lead with Purpose: Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Strategic Delegation: Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Talent Onboarding: Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Thorough Orientation: Guide new hires through a structured, checklist-based on-shift orientation.
• Continuous Development: Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Performance Oversight: Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Accountability & Discipline: Address performance issues professionally using structured disciplinary protocols.
• Clear Communication: Share key shift updates during handoffs to maintain continuity and transparency.
• Team Representation: Advocate for your shift during interdisciplinary Treatment Team meetings.
• Safety Leadership: Conduct quarterly safety drills and model best practices to maintain a secure environment.

Qualifications

• Meets Core Requirements: Must be 21+, hold a high school diploma (or equivalent), a valid driver’s license with a clean record, and pass a Utah State background check.
• Committed and Prepared: Willing to commit for a minimum of 8 months and obtain a Food Handler’s Permit before starting.
• Policy-Savvy: Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Student-Centered Knowledge: Understands student challenges, behavioral disorders, and medication protocols.
• Leadership-Driven: Leads by example with strong teaching, motivational, and team-building skills.
• Professional Collaboration: Works effectively with interdisciplinary teams including therapists and nurses.
• Calm Under Pressure: Skilled in communication, prioritization, and safely managing crisis situations when needed

Benefits

• Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
• Medical, Dental & Vision Insurance - Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave - Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage - Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match - Retirement savings with matching contributions after eligibility period.
• PTO & Holidays - Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) - Free, confidential support for life’s challenges.

New Haven is an Equal Employment Opportunity Employer.

We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

New Haven does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities.