Youth Case Manager: Careers, Mentorship & Partnerships

Bgcaz; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Boys & Girls Clubs of the Valley is seeking a Case Manager to provide case management for students in our program and internship follow-up, guiding them in employment and education planning. You will help recruit, pre-screen, onboard, and supervise teens, and maintain records in Kidtrax while supporting program reporting and grant needs.

You will manage a caseload of 20 to 40 students, build community partnerships, and collaborate with Lead Case Manager or Program Manager.

Qualifications

• Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills.
• Experience interacting with diverse groups including teens, schools, and community partners.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and record-keeping.

Responsibilities

• Assists interns with development of career/employment plan
• Supervises, mentors, and provides guidance to youth workers to ensure a positive and safe environment for children
• Promotes programs within the clubs and/or schools
• Case manages a caseload of 25 to 50 active youth throughout the year
• Maintains appropriate case notes and documents in system and hard copy file
• Conducts regular check-ins with youth workers to assess their performance, addresses concerns and offers professional development
• Assists with other activities such as career fairs/job fairs
• Assists with interns’ interviews
• Ensures that all safety protocols and procedures are followed during activities and daily operations.
• Provides interns with community resources as needed
• Assists in training new youth workers on program expectations, safety guidelines and youth engagement techniques.

Skills

Communication

Customer service

Public speaking

Relationship building

Teamwork

Time management

Social media

Planning & organization

Education

High school diploma or equivalent

6 months experience working with Teens

Tools

Microsoft Office

Job description

Boys & Girls Clubs of the Valley is seeking a Case Manager to provide case management for students in our program and internship follow-up, guiding them in employment and education planning. You will help recruit, pre-screen, onboard, and supervise teens, and maintain records in Kidtrax while supporting program reporting and grant needs.

You will manage a caseload of 20 to 40 students, build community partnerships, and collaborate with Lead Case Manager or Program Manager.