Lead Case Manager

Bgcaz; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Boys & Girls Clubs of the Valley is seeking a Case Manager to provide case management for students in our program and internship follow-up, guiding them in employment and education planning. You will help recruit, pre-screen, onboard, and supervise teens, and maintain records in Kidtrax while supporting program reporting and grant needs.

You will manage a caseload of 20 to 40 students, build community partnerships, and collaborate with Lead Case Manager or Program Manager.

Qualifications

• Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills.
• Experience interacting with diverse groups including teens, schools, and community partners.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and record-keeping.

Responsibilities

• Assists interns with development of career/employment plan
• Supervises, mentors, and provides guidance to youth workers to ensure a positive and safe environment for children
• Promotes programs within the clubs and/or schools
• Case manages a caseload of 25 to 50 active youth throughout the year
• Maintains appropriate case notes and documents in system and hard copy file
• Conducts regular check-ins with youth workers to assess their performance, addresses concerns and offers professional development
• Assists with other activities such as career fairs/job fairs
• Assists with interns’ interviews
• Ensures that all safety protocols and procedures are followed during activities and daily operations.
• Provides interns with community resources as needed
• Assists in training new youth workers on program expectations, safety guidelines and youth engagement techniques.

Skills

Communication

Customer service

Public speaking

Relationship building

Teamwork

Time management

Social media

Planning & organization

Education

High school diploma or equivalent

6 months experience working with Teens

Tools

Microsoft Office

Job description

JOB SUMMARY

The Case Manager provides case management services to students who are currently enrolled in the program or completed the internship program and in follow-up phase. Responsibilities includes to provide guidance, employment, and educational support. Also assist team with recruitment, pre-screening, onboarding, and supervision of teens attending the academy and career Internship placement. Responsible to follow-up with assigned interns to provide support for up to a year. Responsible for keeping records and notes utilizing Kidtrax system. Assist Lead Case Manager or Program Manager with any reporting needed for meetings and grant proposals. Develops and maintains community partnerships and supports AZ Youthforce programming including events and connections with employers and/or schools. Carries a caseload of 20 to 40 students, maintain accurate records and notes for each student

JOB RESPONSBILITIES

• Assistsinterns with development of career/employment plan
• Supervises, mentors, and provides guidance to youth workers to ensure a positive and safe environment for children
• Promotes programs within the clubs and/or schools
• Case manages a caseload of 25 to 50 active youth throughout the year
• Maintains appropriate case notes and documents in system and hard copy file
• Conducts regular check-ins with youth workers to assess their performance,addressesconcerns and offers professional development.
• Assistswith other activities such as career fairs/job fairs
• Assistswith interns’ interviews
• Ensures that all safety protocols and procedures are followed during activities and daily operations.
• Provides interns with community resources as need it
• Assists in training new youth workers on program expectations, safety guidelines and youth engagement techniques.

EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION

• High school diploma or equivalent
• 6 months experience working withTeens
• Must have andmaintaina valid Arizona driver’s license

KNOWLEDGE, ABILITY and SKILLS

• Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills.
• Ability to interact effectively and communicate (in writing and orally) with a variety of members, local government entities, neighborhood groups, agencies, schools, volunteers, and teens.
• Must have the ability to effectively communicate with andmaintainproductive and effective working relationships with organization staff and management in accomplishing goals andobjectives.
• Ability torepresentand make presentations to students, clubs, local partneragenciesand employers asneed it.
• Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel
• Able to react productively, work flexible schedule when needed and handle other essential and marginal functions as assigned.
• Familiar with social media platforms
• Plan, organize, implement innovative ideas

WORKING CONDITIONS and DRIVING

• Travel between Boys & Girls Clubs of the Valley Branches, schools and community sites is required. Must meet the insurance standards of BGCAZ.
• Work is performed in Branches, thecommunityas well as an office setting.
• Evening or weekend hoursrequiredon an as needed basis

EXPECTATION of EXCELLENCE

Boys & Girls Clubs of the Valley supports a culture of excellence in all we do and all employees are expected to reflect these values in their daily responsibilities. To be sure we meet our obligations for high performance in all areas, we organize our goals and efforts under these 5 Pillars of Excellence: