WS - IT Help Desk Assistant

University of Pikeville; Pikeville (KY); On-site; USD 11,000 - 15,000; Full time

Job summary

University of Pikeville is seeking an IT Help Desk Assistant at Armington Learning Center. This entry-level role offers hands-on experience in troubleshooting, customer service, and professional communication, perfect for students pursuing IT careers.

You will handle a helpdesk ticket queue, assist the student body with IT resources, deploy endpoint devices, and collaborate in a team. Work schedule is Monday–Friday 9am–4pm; pay rate $8.75/hour; location Armington Learning Center, Basement #009.

Qualifications

• Entry-level IT support role suitable for students.
• Must be able to communicate effectively and work in a team.
• Resumes will be reviewed to determine qualifications for the position.
• University of Pikeville is an equal opportunity employer.

Responsibilities

• Manage a helpdesk ticket queue and resolve issues promptly.
• Assist student body with IT resources.
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students.
• Work independently and function in a team environment.
• Other duties as assigned.

Skills

Communication

Teamwork

Professionalism

Career & Self Development

Critical Thinking

Community Transformation

Leadership

Technology

Tools

Word

Excel

PowerPoint

Social Media

New Technology

Troubleshooting

Hardware

Software

Job description

IT HELP DESK ASSISTANT

Division: Support Services Department: IT Services Experience: Entry-level

Job Code: FWSITHELPDKAST Supervisor/Reports To: Brittany Mullins

Start Date: 8/25/2026

Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.

Responsibilities And Career Competencies

• Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner – C, TW, P
• Assist student body with utilizing provided IT resources – C, CT
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students – T
• Work independently and function in a team environment – L, TW, P
• Other duties as assigned

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.

Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.

Work Schedule: Monday through Friday between 9am and 4pm.

Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.

Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.

Number of Positions: 3–4 students (120 hours total per student; average 20 hours/week)

Pay Rate: $8.75/hour

Location: Armington Learning Center, Basement #009

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or the admission of students.