WS - Spring Term INTERNSHIP - IT Help Desk Assistant

University of Pikeville, Inc.; Pikeville (KY); On-site; USD 9,900 - 14,000; Part time

Job summary

University of Pikeville, Inc. is seeking an IT Help Desk Assistant to join the Academic Affairs Division, Career Pathways. This entry-level student position provides hands-on troubleshooting, customer service, and professional communication experience within campus IT resources.

The role involves managing a helpdesk queue, assisting students with IT tools, deploying devices, and collaborating in a team. Schedule is Monday–Friday daytime, and the program requires 80 hours minimum with enrollment

Qualifications

• Student eligibility for work-study (FWS/IWS) and campus employment.
• Must enroll concurrently into CVL 401: Integrated Internship Experience.
• Minimum 80 hours required in the semester.

Responsibilities

• Handle helpdesk ticket queue; respond, communicate, and resolve issues.
• Assist students with IT resources and basic troubleshooting.
• Deploy and maintain endpoint devices for faculty, staff, and students.
• Work independently and in a team environment.
• Others as assigned.

Skills

Communication

Teamwork

Professionalism

Career Dev

Critical Thinking

Leadership

Technology

Tools

Word

Excel

PowerPoint

Job description

IT Help Desk Assistant

Division: Academic Affairs Department: Career Pathways

Experience: Entry Level

Job Code: GL Code:

Supervisor of Student Employee(s): Eric VanHoose/ Angela Lockhart

FWS, IWS, or Grant Funded: FWS, IWS, Grant Funded

Avg. Hours/Week: 1-5, 6-10, 11-15, 16-20

Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.

Responsibilities And Career Competencies

• Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner – C, TW, P
• Assist student body with utilizing provided IT resources – C, CT
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students – T
• Work independently and function in a team environment – L, TW, P
• Other duties as assigned

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.

Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.

Work Schedule: Monday through Friday between 9am and 4pm.

Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.

Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.

Number of Positions: 3-4 students (120 hours total per student; average 20 hours/week)

Pay Rate: $8.75/hour

Location: Armington Learning Center, Basement #009

Additional Comments: Student must work a minimum of 80 hours in the semester. Student must enroll concurrently into CVL 401: Integrated Internship Experience and successfully complete the course.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or the admission of students.