Wraparound Case Manager - Homeless Services & Outreach

Colorado Coalition for the Homeless; Denver (CO); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Colorado Coalition for the Homeless is seeking a Case Manager I to work with individuals and families experiencing homelessness across our system. You will develop care plans, coordinate services, advocate for clients, and track progress while using motivational interviewing and strengths-based approaches.

Work closely with integrated health teams and community partners to connect residents with housing resources, benefits, and crisis support.

Formación

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services preferred
• Basic Life Support Certification required within 30 days of employment.
• Must have and maintain in good standing, a Colorado driver’s license within 30 days of hire (with the exception of SSHC)

Responsabilidades

• Maintain a caseload of clients with high-service utilization and disabilities.
• Build relationships with community partners and health providers.
• Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. CCH employees must have access to reliable vehicles outside of CCH fleet. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list. Provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
• Ensure timely & accurate recording of all clinical/non-clinicalservices, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
• Performs other job duties as assigned.

Conocimientos

Interpersonal skills

Communication skills

Team collaboration

Microsoft Office

Trauma-informed care

Housing resources

Educación

High School Diploma or GED

Bachelors preferred

Basic Life Support

Herramientas

MS Office

Descripción del empleo

Colorado Coalition for the Homeless is seeking a Case Manager I to work with individuals and families experiencing homelessness across our system. You will develop care plans, coordinate services, advocate for clients, and track progress while using motivational interviewing and strengths-based approaches.

Work closely with integrated health teams and community partners to connect residents with housing resources, benefits, and crisis support.