Homeless Services Case Manager — Empower Clients Daily

Care For the Homeless; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

TheCaseManager is seeking a dedicated Case Manager to support homeless clients through intake, assessment, and coordinated care. You will collaborate with a multidisciplinary team to monitor progress and address psychosocial needs, including housing applications and referrals.

The role emphasizes advocacy, client empowerment, and adherence to program policies, with a focus on individual plans and community resources. Bilingual English/Spanish preferred; evenings/weekends may be required.

Qualifications

• Bachelor's degree in Social Work or related field preferred
• 3–5 years of case management experience with the homeless, mentally ill, substance abuse and/or low-income populations preferred
• Bilingual in English and Spanish strongly preferred

Responsibilities

• Completes intakes for new clients and provides an orientation to the program and shelter rules
• Reviews logbooks at the start of each shift to ensure follow-ups are conducted as required
• Collaborates with multidisciplinary staff to monitor clients’ progress
• Develops a comprehensive psychosocial assessment to identify and address needs
• Monitors medication compliance and addresses non-adherence with internal staff
• Establishes individualized intervention/treatment plans to promote goals
• Provides advocacy for entitlements and services
• Delivers case management including counseling, crisis intervention, referrals, and follow-up
• Uses motivational interviewing and safety modalities to counsel clients
• Maintains documentation in case records and databases (SCIMS, AWARDS)
• Completes housing applications and assists with transfers to independent living
• Participates in weekly case conferences and staff trainings
• Maintains a flexible schedule including evenings and weekend shifts

Skills

Relationship-building

Independent work

Organizational skills

Multitasking

Word and Excel

Education

Bachelor's degree in Social Work or related field

Tools

SCIMS

AWARDS

Job description

TheCaseManager is seeking a dedicated Case Manager to support homeless clients through intake, assessment, and coordinated care. You will collaborate with a multidisciplinary team to monitor progress and address psychosocial needs, including housing applications and referrals.

The role emphasizes advocacy, client empowerment, and adherence to program policies, with a focus on individual plans and community resources. Bilingual English/Spanish preferred; evenings/weekends may be required.