Trauma-Informed Case Manager: Housing & Support

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

403(b) retirement savings matching

Paid time off

Domestic partner coverage

Job summary

Colorado Coalition for the Homeless is seeking a Case Manager I to collaborate with case managers, supervisors, health teams, and community partners to promote long-term housing solutions for clients experiencing homelessness.

You will develop and implement care plans, coordinate services, monitor progress, and provide advocacy and crisis support. The role emphasizes motivational interviewing, stages of change, trauma-informed care, and housing support services.

Qualifications

• 1-2 years of experience working with a diverse population experiencing homelessness, substance use disorders or mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred
• Bachelor’s degree in psychology, social work, human services, criminal justice preferred
• Basic Life Support certification required within 30 days of employment
• Must have and maintain a Colorado driver’s license within 30 days of hire (with the exception of SSHC)

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters and works collaboratively within a team.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes; focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle.
• Builds rapport and maintains ongoing professional relationships with individuals in need of services to connect to longer-term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contributes to enhancing safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list and provides resources to community members.
• Attends trainings related to the position and brings opportunities to the team.
• Maintain timely & accurate recording of all services and interactions in the EHR and other systems.

Skills

Interpersonal skills

Communication

Trauma-informed care

Case management

Crisis intervention

Data entry / EHR

Education

Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice

Basic Life Support Certification

Colorado driver’s license

Job description

Colorado Coalition for the Homeless is seeking a Case Manager I to collaborate with case managers, supervisors, health teams, and community partners to promote long-term housing solutions for clients experiencing homelessness.

You will develop and implement care plans, coordinate services, monitor progress, and provide advocacy and crisis support. The role emphasizes motivational interviewing, stages of change, trauma-informed care, and housing support services.