Outreach Case Manager I — Homeless Services

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Colorado Coalition for the Homeless is seeking a Case Manager I to work collaboratively with the health team and community partners to promote long-term solutions for individuals and families experiencing homelessness. You will develop and implement care plans, coordinate services, monitor progress, advocate, and document care within an integrated care approach.

The role emphasizes motivational interviewing, trauma-informed care, housing support, and crisis intervention, with a focus on

Qualifications

• Excellent interpersonal and communication skills.
• Strong understanding of housing support services, trauma-informed care, and recovery-focused interventions.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities.
• Maintain positive relationships with community partners and health providers.
• Works under direct supervision and supports team problem-solving.
• Support clients with wrap-around care management to maintain engagement.
• Acts as liaison between internal program management and community partners.
• Respond promptly to crises and provide de-escalation and referrals.
• Develop crisis and safety plans tailored to individual needs.
• Mediate conflicts and maintain positive relationships.
• Track client data, engagement, and outcomes.

Skills

Interpersonal skills

Trauma-informed care

Communication

Microsoft Office

Education

HS Diploma or GED

Bachelor's degree preferred

BLS Certification

Colorado driver’s license

Tools

Microsoft Office Suite

Job description

The Colorado Coalition for the Homeless is seeking a Case Manager I to work collaboratively with the health team and community partners to promote long-term solutions for individuals and families experiencing homelessness. You will develop and implement care plans, coordinate services, monitor progress, advocate, and document care within an integrated care approach.

The role emphasizes motivational interviewing, trauma-informed care, housing support, and crisis intervention, with a focus on