WOW Service Lead, Retail & Brand Ambassador

Kendra Scott, LLC; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kendra Scott, LLC in Tampa, FL is seeking a dynamic Key Holder to support the Store Leadership Team and help deliver WOW guest experiences. You will assist with daily operations, coach Stylists, and contribute to store goals with energy and brand pride.

You thrive in a fast-paced environment, build connections with guests, and act with integrity while supporting events, back-of-house tasks, and team development to drive sales and celebrate our philanthropy-driven culture.

Qualifications

• Retail or customer service experience is required.
• Ability to help develop team members and deliver WOW guest experiences.

Responsibilities

• You model WOW service with a customer-first approach and train Stylists to provide WOW experiences.
• Drive sales by maximizing store productivity and building guest connections.
• Build brand awareness through philanthropic efforts and community events.
• Maintain store safety standards and asset protection.
• Communicate product details and styling recommendations to guests.

Skills

Customer service

Retail experience

Team leadership

Product knowledge

Job description

Kendra Scott, LLC in Tampa, FL is seeking a dynamic Key Holder to support the Store Leadership Team and help deliver WOW guest experiences. You will assist with daily operations, coach Stylists, and contribute to store goals with energy and brand pride.

You thrive in a fast-paced environment, build connections with guests, and act with integrity while supporting events, back-of-house tasks, and team development to drive sales and celebrate our philanthropy-driven culture.