Guest Experience Leader: WOW Service & Style

Kendra Scott, LLC; Boca Raton (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Kendra Scott in Boca Raton is seeking a Key Holder to support the Store Leadership Team, delivering WOW guest experiences and assisting with daily operations. You will train and motivate Stylists and help drive sales while representing our brand with warmth and integrity.

This role requires retail or customer service background, strong problem-solving and communication skills, and the ability to lift up to 50 lbs and stand for long periods.

Qualifications

• Retail or customer service experience is required.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop personal style.

Responsabilités

• You’re Customer Focused! You model WOW service and ensure guests feel welcome and seen.
• You Drive Results: you are learning to drive sales by maximizing store productivity and guest connections.
• You Build Networks: assist in building brand awareness through philanthropic efforts and community initiatives.
• You Instill Trust: maintain store safety standards and adhere to policies.
• You Communicate Effectively: educate guests on product details and provide personal style recommendations.
• You are Nimble: flex between Salesfloor, Color Bar, Events, and Back of House as needed.
• You Collaborate: support your team to deliver WOW experiences for all guests.

Connaissances

Customer service

Sales skills

Communication

Description du poste

Kendra Scott in Boca Raton is seeking a Key Holder to support the Store Leadership Team, delivering WOW guest experiences and assisting with daily operations. You will train and motivate Stylists and help drive sales while representing our brand with warmth and integrity.

This role requires retail or customer service background, strong problem-solving and communication skills, and the ability to lift up to 50 lbs and stand for long periods.