Retail Lead & WOW Service Coach

Kendra Scott, LLC; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Kendra Scott, LLC is seeking a Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You’ll assist with store operations, train and motivate Stylists, and help drive strong sales while embodying our brand purpose.

You’ll thrive in a fast-paced fashion environment, flex between salesfloor, events, and back-of-house, and maintain a high-energy, guest-focused approach with a collaborative team.

Qualifications

• Retail or customer service experience required.
• Strong communication and interpersonal skills.
• Ability to motivate and train Stylists.
• Flexible schedule including evenings and weekends.

Responsibilities

• You’re Customer Focused! Model WOW service and train staff to deliver memorable guest experiences.
• You Drive Results by maximizing store productivity and building guest connections.
• You Build Networks through community efforts and brand awareness initiatives.
• You Instill Trust by maintaining safety, asset protection, and store policies.
• You Communicate Effectively with guests and team members about product details.
• You Collaborate and take ownership to ensure WOW experiences for all guests.

Skills

Customer service

Sales

Team leadership

Communication

Job description

Kendra Scott, LLC is seeking a Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You’ll assist with store operations, train and motivate Stylists, and help drive strong sales while embodying our brand purpose.

You’ll thrive in a fast-paced fashion environment, flex between salesfloor, events, and back-of-house, and maintain a high-energy, guest-focused approach with a collaborative team.