Automotive Service Concierge & Customer Experience Leader

Byers Chrysler Jeep Dodge Ram; Columbus (OH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Flexible Spending Accounts

Short & Long Term Disability

Life Insurance

401K Plan + Company Match

Vacation Pay

Paid Holidays

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Job summary

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to ensure every customer receives prompt, courteous, and effective service. You will oversee the drive lane and help the dealership leave a positive impression with customers.

This role emphasizes owning the customer experience, coordinating work across technicians, and providing concierge support for owner inquiries, whether in person or by phone, to maintain satisfaction and trust.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional and well-groomed appearance.
• Clean driving record.
• Willing to submit to a background check.

Responsibilities

• Oversee drive lane flow and ensure prompt, courteous, and effective service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with你的?

Professional, well-groomed personal

Clean driving record

Willing to submit to a pre-employment\

Job description

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to ensure every customer receives prompt, courteous, and effective service. You will oversee the drive lane and help the dealership leave a positive impression with customers.

This role emphasizes owning the customer experience, coordinating work across technicians, and providing concierge support for owner inquiries, whether in person or by phone, to maintain satisfaction and trust.