Automotive Service Concierge & Customer Advocate

Byers Auto Group; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Short-Term Disability

Long-Term Disability

Life Insurance

401K Plan

Company Match

Vacation Pay

Paid Holidays

Growth Opportunities

Paid Training

Vehicle Purchase Program

Family Owned

Job Security

Health & Wellness

Flexible Schedule

Discounts

Job summary

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to help deliver outstanding service and build lasting relationships with customers.

You will coordinate the drive lane, communicate clearly with customers and technicians, and ensure timely, accurate service. The role emphasizes ownership of the customer experience and efficient work distribution to maximize satisfaction.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Clean driving record

Pre-employment background check

Job description

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to help deliver outstanding service and build lasting relationships with customers.

You will coordinate the drive lane, communicate clearly with customers and technicians, and ensure timely, accurate service. The role emphasizes ownership of the customer experience and efficient work distribution to maximize satisfaction.