Customer-First Automotive Service Advisor | Growth & Training

Byers Volvo, LLC.; Columbus, Northern (OH, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K Plan

Vacation Pay

Paid Holidays

Growth opportunities

Paid Training

Employee vehicle purchase plans

Job summary

Byers Volvo, LLC. in Columbus, OH is seeking an Automotive Service Advisor to guide customers through service visits, ensuring prompt, courteous communication and a smooth experience.

This role emphasizes ownership of the customer journey and a proactive approach to service flow. You will manage the Drive Lane flow, allocate work to technicians, and provide concierge support for owner inquiries, helping maintain a positive dealership impression and efficient service delivery.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with客户?

Professional, well-groomed personal

Clean driving record

Willing to submit to a pre-employment

Job description

Byers Volvo, LLC. in Columbus, OH is seeking an Automotive Service Advisor to guide customers through service visits, ensuring prompt, courteous communication and a smooth experience.

This role emphasizes ownership of the customer journey and a proactive approach to service flow. You will manage the Drive Lane flow, allocate work to technicians, and provide concierge support for owner inquiries, helping maintain a positive dealership impression and efficient service delivery.