World-Class Customer Service Specialist - Collision Center

Caliber; North Fort Myers (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in North Fort Myers is hiring a Customer Service Consultant to greet customers, assess needs and guide repairs, working closely with Collision Estimators.

You'll handle drop-offs, vehicle mapping and photographing, arrange transportation, and complete paperwork while communicating clearly with customers, teammates and vendors. This role emphasizes day-one benefits and ongoing growth within a production shop.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for company insurance.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Guide customers and assist Collision Estimators as needed.
• Handle drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Ensure clear communication with customers, teammates and vendors.
• Adhere to Caliber SOPs and industry guidelines.

Skills

Customer service

Sales experience

Job description

Caliber Collision in North Fort Myers is hiring a Customer Service Consultant to greet customers, assess needs and guide repairs, working closely with Collision Estimators.

You'll handle drop-offs, vehicle mapping and photographing, arrange transportation, and complete paperwork while communicating clearly with customers, teammates and vendors. This role emphasizes day-one benefits and ongoing growth within a production shop.