World-Class Customer Experience Specialist

Caliber; Fort Myers (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Paid overtime

Vacation days

Career growth

Hands-on experience

Job summary

Caliber Collision, Fort Myers (Andrea Ln), seeks a Customer Service Consultant to greet customers, determine needs, and guide them through repairs. You will assist estimators with drop-offs, mapping/marking and photographing vehicles, and coordinate transportation while ensuring smooth communication with customers and vendors.

You will handle paperwork, active customer deliveries, and uphold Caliber’s standards and insurer guidelines in a fast-paced collision shop environment.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Prepare paperwork and perform active customer deliveries while maintaining clear communication with customers, teammates and vendors.
• Arrange customer transportation and ensure repairs follow SOPs and insurer guidelines.
• Maintain a friendly, world-class customer service standard and support fast-paced shop operations.

Skills

Customer service

Communication

Sales

Multitasking

Job description

Caliber Collision, Fort Myers (Andrea Ln), seeks a Customer Service Consultant to greet customers, determine needs, and guide them through repairs. You will assist estimators with drop-offs, mapping/marking and photographing vehicles, and coordinate transportation while ensuring smooth communication with customers and vendors.

You will handle paperwork, active customer deliveries, and uphold Caliber’s standards and insurer guidelines in a fast-paced collision shop environment.