Customer Experience Consultant (Auto Collision)

Caliber Collision; North Fort Myers (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day-one benefits

Overtime pay

Paid vacation

Career growth

Job summary

Caliber Collision in North Fort Myers, FL is hiring a Customer Service Consultant to greet customers, determine needs, and provide guidance. The role supports Collision Estimators with drop-offs, vehicle mapping/marking, photographing and coordinating transportation while ensuring effective communication with customers and staff.

Benefits are available from day one including medical, dental and vision, with overtime eligibility, paid vacation/holidays, and opportunities for career growth within

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance as required and respond promptly.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Perform active customer deliveries and maintain clear communication with customers, vendors and teammates.

Skills

Customer service

Sales experience

Job description

Caliber Collision in North Fort Myers, FL is hiring a Customer Service Consultant to greet customers, determine needs, and provide guidance. The role supports Collision Estimators with drop-offs, vehicle mapping/marking, photographing and coordinating transportation while ensuring effective communication with customers and staff.

Benefits are available from day one including medical, dental and vision, with overtime eligibility, paid vacation/holidays, and opportunities for career growth within