World-Class Customer Experience Consultant

Caliber; Smithfield (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Overtime eligibility

Paid vacation

Holidays

Career growth

Job summary

Caliber Collision in Smithfield, VA has an immediate opening for a Customer Service Consultant to greet customers, assess their needs, and guide them through the repair process. You will support Collision Estimators by handling drop-offs, photographing vehicles, and coordinating transportation while ensuring smooth communication with customers and vendors.

This role offers weekly pay, overtime eligibility, and benefits from day one, with opportunities for career growth within a busy production

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.
• Ability to work in a fast-paced environment while maintaining customer focus.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Respond with guidance and assistance to facilitate repairs.
• Assist Collision Estimators by handling drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare necessary paperwork.
• Communicate effectively with customers, clients, teammates and vendors to ensure smooth repairs.

Skills

Customer service

Sales experience

Verbal communication

Physical stamina

Job description

Caliber Collision in Smithfield, VA has an immediate opening for a Customer Service Consultant to greet customers, assess their needs, and guide them through the repair process. You will support Collision Estimators by handling drop-offs, photographing vehicles, and coordinating transportation while ensuring smooth communication with customers and vendors.

This role offers weekly pay, overtime eligibility, and benefits from day one, with opportunities for career growth within a busy production