Customer Service Consultant

Caliber; Smithfield (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Overtime eligibility

Paid vacation

Holidays

Career growth

Job summary

Caliber Collision in Smithfield, VA has an immediate opening for a Customer Service Consultant to greet customers, assess their needs, and guide them through the repair process. You will support Collision Estimators by handling drop-offs, photographing vehicles, and coordinating transportation while ensuring smooth communication with customers and vendors.

This role offers weekly pay, overtime eligibility, and benefits from day one, with opportunities for career growth within a busy production

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.
• Ability to work in a fast-paced environment while maintaining customer focus.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Respond with guidance and assistance to facilitate repairs.
• Assist Collision Estimators by handling drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare necessary paperwork.
• Communicate effectively with customers, clients, teammates and vendors to ensure smooth repairs.

Skills

Customer service

Sales experience

Verbal communication

Physical stamina

Job description

Service Center

Smithfield

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

• $16-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast‑paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.