Customer Service Consultant

Caliber; Christiansburg (VA); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Benefits from day one (medical, dental

Paid weekly overtime

Paid vacation & holidays

Career growth opportunities

Production shop experience

Zusammenfassung

Caliber Collision is hiring a Customer Service Consultant at our Service Center in Christiansburg. You will greet customers, determine their needs, and provide guidance while supporting estimators with vehicle drop-offs, mapping, and photos.

You’ll arrange transportation, prepare paperwork, and handle deliveries, communicating with customers, teammates, and vendors to ensure smooth repairs. The role offers data-driven pay with potential overtime and room for career growth in a fast-paced

Qualifikationen

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Ability to do consistent physical activity and work in a fast-paced environment.

Aufgaben

• Greet customers in person or on the phone and determine their needs.
• Guide customers and assist Collision Estimators with drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Perform active customer deliveries while communicating with customers, teammates and vendors in line with SOPs.

Jobbeschreibung

Service Center Christiansburg

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

• $16-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment

Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.