World-Class Customer Service Consultant – Auto Collision

Talentify; Christiansburg (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Weekly pay

Overtime eligibility

Job summary

Caliber Collision is seeking a Customer Service Consultant to warmly greet customers, assess their needs, and provide immediate guidance. You will support estimators with vehicle drop-offs, mapping, photos, and paperwork, while arranging transportation and delivering vehicles to customers.

Strong communication with customers, teammates, and vendors is essential to ensure smooth, safe repairs. Ideal candidates have 2+ years in customer-facing roles; a sales background is a plus.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.
• Ability to perform physical tasks including lifting objects up to 50 lbs.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Provide guidance and assistance to customers.
• Assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Perform active customer deliveries and communicate with customers, teammates and vendors to ensure efficient repairs.

Skills

Customer facing experience

Sales experience

Communication skills

Valid driver's license

Job description

Caliber Collision is seeking a Customer Service Consultant to warmly greet customers, assess their needs, and provide immediate guidance. You will support estimators with vehicle drop-offs, mapping, photos, and paperwork, while arranging transportation and delivering vehicles to customers.

Strong communication with customers, teammates, and vendors is essential to ensure smooth, safe repairs. Ideal candidates have 2+ years in customer-facing roles; a sales background is a plus.