Workshop Store Manager — Experience-First Leader

Build-A-Bear Workshop; Riverside (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Build-A-Bear Workshop in Riverside, CA is seeking a Chief Workshop Manager to drive the overall success of the workshop, deliver an exceptional Guest experience, lead a high-performing team, and meet financial goals.

You will coach AWMs, SLs, and Bear Builders, oversee scheduling, hiring decisions, and policy compliance while maintaining brand standards and inventory control across operations.

Qualifications

• Minimum 2 years of management experience in a customer-centric business.
• High school diploma or GED required.
• Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders toward a premier Guest experience.
• Create weekly schedules and assignments, manage breaks and daily priorities with the AWM.
• Make hiring and promotion decisions with input from the AWM.
• Lead shifts, enforce policies, and escalate violations to DM/HR as needed.
• Ensure merchandising displays adhere to brand standards and maintain an inviting store environment.
• Oversee store operations including inventory management and liquidity.
• Develop a high-performing team in partnership with the AWM to deliver exceptional Guest experiences.

Skills

Store management

Team leadership

Customer service

Education

High school diploma

Tools

POS

HRIS

Scheduling

Job description

Build-A-Bear Workshop in Riverside, CA is seeking a Chief Workshop Manager to drive the overall success of the workshop, deliver an exceptional Guest experience, lead a high-performing team, and meet financial goals.

You will coach AWMs, SLs, and Bear Builders, oversee scheduling, hiring decisions, and policy compliance while maintaining brand standards and inventory control across operations.