Workshop Store Leader — Experience-Driven Growth

Build-A-Bear Workshop; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Build‑A‑Bear Workshop in Orlando, FL is seeking a Chief Workshop Manager to lead the workshop’s success, elevate the Guest experience, and build a high‑performing, engaged team while meeting financial goals.

You will coach AWMs, SLs, and Bear Builders, set schedules, manage payroll and attendance, influence hiring decisions, ensure policy adherence, and uphold brand standards to sustain a safe, vibrant store environment.

Qualifications

• Minimum 2 years of management experience in a customer-centric business.
• High school diploma or GED required.
• Experience with POS, scheduling, HRIS, and time/attendance systems.

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders to deliver a strong Guest experience.
• Create weekly schedules and assign daily tasks; lead with the AWM on payroll and staffing.
• Make hiring and promotion decisions based on performance and guidance from the AWM.
• Enforce policies, maintain brand standards, and ensure store security and cash handling.
• Oversee inventory management and ensure displays adhere to brand standards.

Skills

Management experience

Customer focus

Store technology usage

Education

High school diploma or GED

Associate degree or higher (preferred)

Tools

POS systems

HRIS

Time and attendance

Job description

Build‑A‑Bear Workshop in Orlando, FL is seeking a Chief Workshop Manager to lead the workshop’s success, elevate the Guest experience, and build a high‑performing, engaged team while meeting financial goals.

You will coach AWMs, SLs, and Bear Builders, set schedules, manage payroll and attendance, influence hiring decisions, ensure policy adherence, and uphold brand standards to sustain a safe, vibrant store environment.