Store Leader: Guest Experience & Team Growth

Build-A-Bear Workshop; Sunbury (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Chief Workshop Manager to drive the workshop’s success, elevate Guest experiences, and lead a high-performing team. You will oversee payroll, scheduling, and forecasted needs, while coaching supervisory roles to deliver brand standards.

The role requires strategic staffing, disciplined adherence to policies, and a focus on hospitality excellence to meet financial goals and guest satisfaction across shifts.

Qualifications

• Minimum 2 years of management experience in a customer-centric business.
• High school diploma or GED required.
• Experience with store technology solutions (POS, scheduling, HRIS, time and attendance).
• Associate degree or higher in business/management preferred.

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, and manage payroll, forecasting, and scheduling.
• Create weekly schedules and daily assignments with the AWM; lead the team and oversee priorities.
• Make hiring and promotion decisions, using feedback from the AWM.
• Lead shifts, enforce policies, escalate violations to DM/HR, and deliver corrective actions.
• Ensure merchandising displays meet brand standards and manage inventory processes.
• Build a high-performing team in partnership with the AWM to deliver an exceptional Guest experience.

Skills

Leadership

Guest-focused

Coaching

Communication

Education

High school diploma or GED

Associate degree or higher in business/management

Tools

POS

HRIS

Time & Attendance

Scheduling

Job description

Build-A-Bear Workshop is seeking a Chief Workshop Manager to drive the workshop’s success, elevate Guest experiences, and lead a high-performing team. You will oversee payroll, scheduling, and forecasted needs, while coaching supervisory roles to deliver brand standards.

The role requires strategic staffing, disciplined adherence to policies, and a focus on hospitality excellence to meet financial goals and guest satisfaction across shifts.